![]() ![]() The City of Seattle values diverse perspectives and life experiences. Who may apply: This position is open to all applicants that meet the minimum qualifications. Applicants will be provided with an opportunity to explain or correct background information. This hiring process involves a criminal background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. More information about employee benefits is available on the City's website at. The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. Upon successful completion of an extensive and intensive training program, employees in this classification may compete for promotional opportunities to 9-1-1 Emergency Comm Dispatcher II (up to the maximum of $88,572.96) 9-1-1 Emergency Comm Dispatcher III (up to the maximum of $99,117.36) and 9-1-1 Emergency Comm Dispatcher Supervisor (up to the maximum of $115,320.24). Applicants must take a keyboarding test, a work-related multi-media performance test, and complete a background check.Įntry-level dispatchers start at $65,354.40 per year plus an excellent benefits package that includes medical, dental and vision.Must be available to work a variety of shifts.Must be available to work mandatory overtime assignments as required.Completion of training requirements to handle emergency and non-emergency functions as it relates to processing calls, administrative duties, referrals, and other duties assigned.License, Certification, and Other Requirements:.Work involves sensitive contact with members of the public via telephone, who are in crisis.Work is performed in a busy 24/7 call center environment, confined to immediate work area, and requires continuous staffing.Work overtime, nights, evenings, weekends, and/or holidays.Verifiable education, training, and experience in general office and telephone communication functions and activities, demonstrated ability to access and accurately input information into appropriate computer system programs and a minimum of six (6) months’ experience providing customer service in a high volume, fast-paced, high stress environment (or a combination of education, training and/or experience which provides an equivalent background required to perform the work of the class). It is not intended as a complete list of specific duties and responsibilities. This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. Demonstrate techniques in conflict resolution, mediation and negotiation, working in a high-pressured, and structured environment.Provide general information to callers including availability of services, jurisdictional limitations, program information and referral to appropriate departments or agencies.Re-contact callers who were disconnected or who were unresponsive during initial communications.Monitor several applications specific to call taking and dispatching.Responds to requests, including from people who may be hearing impaired, Deaf, deaf-blind, speech impaired, and/or who may communicate via limited English.Interview callers complete case/criminal reports and issue case numbers.Generate emergency and non-emergency calls for service using a Computer Aided Dispatch system.Transfers calls to the non-emergency queue, radio dispatchers and other appropriate agencies or personnel. Screen calls to determine the need for assistance, proper routing, and response to calls.Receive incoming calls and text messages from the public concerning emergency police, fire, or medical service needs or non-emergency assistance requests.Contacts are primarily with the public via telephone for the purpose of responding to emergency and non-emergency requests for assistance and information. These skills combined with extensive on the job training would be used to perform daily job duties and resolve most work problems. A competitive applicant would possess strong multi-tasking skills, knowledge of counseling, crisis management, the legal system, and social service agencies and the services they provide. The Community Safety and Communications Center is seeking applicants to answer our non-emergency and emergency 911 telephone lines. ![]()
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